Refund Policy

Refund Policy
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at support@myperfectspine.com. Our team will guide you through the return process and provide you with the necessary details, including the return shipping address.

Please note that return shipping costs are the responsibility of the customer. 
Items returned without prior authorization will not be accepted. If you have any questions regarding returns, feel free to reach out to us at support@myperfectspine.com.

Damaged or Incorrect Items

We sincerely apologize if you receive a damaged, defective, or incorrect item. Please inspect your order upon arrival and contact us immediately so we can assist you in resolving the issue.
Additionally, sale items and gift cards are non-refundable. If you have any concerns about your item’s eligibility for return, please reach out to us.

Exchanges

If you would like to exchange an item, the fastest way is to return the original item following our return process and then place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please keep in mind that processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@myperfectspine.com for further assistance.